Policies

Privacy Policy

At The Finance Desk, we are committed to protecting your privacy and ensuring that your personal information is handled with care and in compliance with applicable data protection laws, including the Protection of Personal Information Act (POPIA) of South Africa. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website and use our services.

1. Information We Collect

We collect and process the following types of personal information:

Personal Information: This includes details such as your name, contact information (email address, phone number, physical address), and identification numbers (e.g., ID number or VAT number), provided when you:

Register on our website.

Subscribe to our services or newsletters.

Purchase a service or product.

Engage with our customer service team.

Financial Information: When purchasing our services or products, we may collect payment information, such as credit card details or bank account numbers, through secure payment gateways.

Business Information: If you provide information about your business, we collect details such as your business name, registration number, and any relevant business documentation required for compliance services.

Website Usage Information: We collect technical information related to your usage of our website, including your IP address, browser type, and cookies.

2. How We Use Your Information

We use your personal information for the following purposes:

Service Provision: To process your requests, orders, or payments and provide you with the services you have purchased or subscribed to, such as company registration, tax submissions, and consulting services.

Communication: To communicate with you regarding your account, orders, service updates, or any customer support required. We may also send newsletters or promotional materials if you have opted in.

Improvement of Services: To enhance and improve our service offerings, website functionality, and customer support based on usage trends and feedback.

Legal and Compliance: To comply with legal obligations, such as regulatory requirements for tax submissions, company registrations, or other compliance related services.

3. How We Share Your Information

We value your privacy and will never sell or rent your personal information. However, we may share your personal information with third parties in the following circumstances:

Service Providers: We may share your information with trusted service providers who assist us in delivering our services, such as IT support, payment processors, or third-party compliance consultants. These providers are bound by confidentiality agreements and must protect your data.

Legal Obligations: If required by law, we may share your information with regulatory bodies or legal authorities, such as SARS or the CIPC, to fulfil compliance requirements or respond to legal processes.

Business Transactions: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new entity, subject to the same privacy standards.

4. Data Security

We implement industry standard security measures to protect your personal information from unauthorized access, loss, misuse, or alteration. These measures include:

Encryption: Sensitive data, such as payment information, is encrypted using secure sockets layer (SSL) technology.

Access Control: Only authorized personnel have access to your personal information, and they are required to maintain the confidentiality of this information.

Regular Audits: We perform regular security audits to ensure our systems remain secure and compliant with applicable regulations.

5. Your Rights

As a user of our website and services, you have certain rights concerning your personal information, including:

Access: You can request access to the personal information we hold about you.

Correction: You can request that we correct any inaccurate or incomplete personal information.

Deletion: You have the right to request that we delete your personal information, subject to legal or regulatory requirements.

Objection: You can object to the processing of your personal information for direct marketing purposes.

Withdrawal of Consent: Where we rely on your consent to process your personal information, you can withdraw this consent at any time.

To exercise any of these rights, please contact us at sl@thecompliancedesk.co.za or +27 (0) 65 964 6764.

6. Cookies

Our website uses cookies to enhance user experience and gather information about website usage. Cookies are small text files stored on your device when you visit our website. You can choose to disable cookies through your browser settings, but this may affect your ability to use certain features of our website.

7. Third Party Websites

Our website may contain links to third party websites. This Privacy Policy does not apply to these websites, and we are not responsible for the privacy practices of such third parties. We encourage you to read the privacy policies of any websites you visit.

8. Retention of Personal Information

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or to comply with legal obligations. Once your information is no longer required, it will be securely deleted or anonymized.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on our website, and where appropriate, we will notify you of significant changes via email.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how your personal information is handled, please contact us at:

The Compliance Desk

Fourways, Gauteng

South Africa

Phone: +27 (0) 65 964 6764

Email: sl@thecompliancedesk.co.za

Website: [www.thecompliancedesk.co.za]

This privacy policy reflects our dedication to protecting your personal information and ensuring transparency in how we handle your data.

Refund Policy

1. General Conditions

At The Finance Desk, we strive to provide seamless and effective services for all our clients. We understand that there may be times when you need to request a refund. Our refund policy ensures transparency and fairness for all parties involved.

2. Eligibility for Refunds

Refunds are applicable under the following conditions:

Noncompletion of services: If a service has not been initiated or is incomplete due to our inability to deliver the agreed upon results within the specified time frame.

Incorrect services provided: If an incorrect or unintended service is rendered due to an error on our part, you are eligible for a refund, provided the issue is reported within 7 days of service completion.

Overcharges: If an overcharge occurs due to an administrative error, refunds for the overpaid amount will be processed promptly.

3. Non-refundable Services

Certain services are nonrefundable:

Company Registrations: Once the registration process has begun, refunds are not available, as this service involves third party regulatory entities.

Tax Submissions: Once tax documents are submitted to regulatory bodies, refunds cannot be issued, regardless of the outcome.

Consultation and Strategy Services: As these services involve advisory work that requires time and expertise, once consultations are rendered, no refunds will be provided.

4. Timeframe for Refund Requests

Refund requests must be made within 14 days of the transaction or the delivery of the service. Requests made beyond this period will not be eligible for a refund.

5. Refund Request Process

To request a refund, please follow the steps below:

Contact our team via email at sl@thecompliancedesk.co.za or call us at +27 (0) 65 964 6764.

Provide your order or service reference number, a description of the issue, and any supporting documentation.

Our team will review your request and respond within 7 working days.

6. Refund Method

Once approved, refunds will be processed as follows:

For payments made via credit card or online payment gateways, the refund will be credited to the original payment method.

Refunds for bank transfers will be processed back to the bank account from which the payment was made.

Refunds may take 5–10 business days to reflect in your account, depending on your financial institution.

7. Disputes and Chargebacks

If you initiate a dispute or chargeback with your payment provider before contacting us, this may delay or complicate the refund process. We encourage you to work directly with us to resolve any concerns.

8. Changes to the Refund Policy

We reserve the right to amend this refund policy from time to time to reflect changes in our services or feedback from customers. Any changes will be communicated on our website.

This refund policy reflects our commitment to transparency and customer satisfaction, ensuring you feel supported throughout your experience with The Compliance Desk.

For further assistance, please visit our website at [www.thecompliancedesk.co.za] or contact us using the details provided.